Privacy policy

(Effective Date: 12 January 2025)

At Padmavathi Silks and Sarees, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online or offline.

1. Information We Collect

When you interact with us through our website, social media, or offline store, we may collect the following information:

  • Personal Details – Name, phone number, email address, billing and shipping address.

  • Order Information – Products purchased, payment details (processed securely through trusted payment gateways).

  • Technical Data – IP address, browser type, and usage data (to improve your experience).

  • Communication Data – Messages, reviews, and inquiries sent to us through WhatsApp, email, or social media.

2. How We Use Your Information

We collect this information to:

  • Process and deliver your orders.

  • Provide customer support and respond to your inquiries.

  • Send order updates, shipping notifications, and promotional offers (if you opt in).

  • Improve our products, website, and services.

  • Detect and prevent fraud or unauthorized transactions.

3. Sharing Your Information

We respect your privacy and do not sell or rent your information to third parties.
However, we may share limited data with:

  • Shipping Partners (Delhivery) – To deliver your order safely and on time.

  • Payment Gateways – To process your payment securely.

  • Service Providers – For website hosting, analytics, or marketing support.

All partners comply with strict data protection standards.

4. Data Security

We use secure servers, encryption, and industry-standard practices to protect your data from unauthorized access, loss, or misuse.

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your data (where legally applicable).

  • Opt-out of marketing communications at any time by contacting us.

6. Cookies

Our website may use cookies to enhance your browsing experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings, though some features may not work correctly without them.

7. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will always be available on our website.

9. Contact Us

For questions about this Privacy Policy or your data, you can reach us at:

📍 Padmavathi Silks and Sarees
No. 6, 9th Cross, Doddamariyappa Badavane,
Srikantapura, Behind Prestige Jindal Apartment,
Anchepalya, Bangalore – 560073

📞 Customer Support: +91 98863 84489
📧 Email: padmavathi2822002@gmail.com